Reference

How arena121 Handles Your Personal Data

Your account data — including your registered details and payment activity through DANA, OVO, or GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

DANA, OVO, GoPay transaction dataAccount access & session securityData retention & deletion rightsCookie and device tracking scopeContact path for data requests
arena121 How arena121 Handles Your Personal Data
DATA REQUEST CONTACT

How to Reach Us About Your Privacy

Live Chat Reach our account support team directly through the live chat window in your account dashboard. Available around the clock for data access and correction requests.
Email Support Send your data request or privacy concern to our support email. We aim to respond within one business day and confirm receipt of every request we receive.
Account Settings Some data preferences — including communication opt-outs and cookie settings — can be managed directly from your account settings page without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Payment Data Security

Transactions through DANA, OVO, and GoPay are processed over encrypted connections. We store only the reference data needed to reconcile your account — never your full wallet credentials or PIN.

Cookie and Device Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings at any time.

Account Data Retention

Your account data is kept for as long as your account remains open. After closure, records are retained only for the period required under applicable regulations, then deleted.

Your Right to Access and Correct

You can request a copy of the personal data we hold on your account, ask us to correct inaccurate details, or request deletion where local law permits. Contact support to start the process.

Common Questions About Your Data on arena121

These are the questions we hear most often about how your data is handled. If your question is not covered here, our support team can help through live chat or email.

We collect your name, contact details, and the payment method you register — such as DANA, OVO, or GoPay. We also log device and session data each time you access your account.

We share data only with the payment processors required to complete your transactions — for example, the DANA or GoPay network. We do not sell your data to advertisers or unrelated third parties.

After account closure, we retain records for the period required by applicable regulations. Once that period ends, your data is deleted from our active systems.

Yes. Contact our support team via live chat or email with your account details and we will provide a summary of the personal data stored against your account.

Send a correction or deletion request through live chat or support email. Deletion requests are processed where local law permits; we will confirm the outcome once reviewed.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can disable non-essential cookies through your browser settings at any time.