Reference

What You Agree To When You Use arena121

These terms set out the rules that apply to your account, your deposits via DANA, OVO, or GoPay, and your access to every part of the arena121 lobby.

Account EligibilityPayment Rules: DANA, OVO, GoPayJurisdiction-Dependent AccessAccount Security ObligationsDispute Resolution Path

Explore the Lobby Read FAQ

ACCOUNT PROTECTION

How We Protect Your Account and Data

arena121 applies account-level security measures to every registered user. Your login credentials are stored using one-way encryption; we never store your DANA, OVO, or GoPay PIN. Session activity is monitored for unusual access patterns, and we will lock an account and notify you if something looks off. You can request a review of your account data or ask us to correct inaccurate details by contacting support — we aim to respond to data requests within a reasonable timeframe consistent with applicable local law.

Data Retention

We retain account and transaction records for as long as required by applicable law. You may request a summary of the data we hold on your account at any time via support.

Cookie Use

Cookies keep your session active and remember your lobby preferences. You can manage cookie settings through your browser; disabling them may affect how certain lobby features load.

Account Security

Enable two-factor authentication in your account settings for an extra layer of protection. We recommend using a unique password not shared with your DANA, OVO, or GoPay accounts.

Change Requests

To update registered details — name, phone number, or linked e-wallet — contact support with valid identification. Changes to payment details require re-verification before the next withdrawal.

How These Terms Apply to Your Account

arena121 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction between you and arena121 — from the moment you open an account through every deposit, withdrawal, and session in the lobby. They apply regardless of which device you use or which payment method you choose. When you fund your account via

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DANA, OVO, or GoPay, the transaction is subject to both these terms and the rules of the respective e-wallet provider. arena121 reserves the right to update these terms at any time; continued use of the platform after a change is posted constitutes acceptance. If a specific
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section conflicts with applicable local law in your region, that section applies only to the extent permitted. We do not accept accounts from regions where access is prohibited by local regulation. If you are unsure whether access is permitted where you are, check the eligibility conditions
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in your account settings before proceeding. Players in Batam and Bandar Lampung, like all users, are subject to the same terms and must confirm eligibility at registration.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT CHANNELS

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about your account or a transaction, our support team is available around the clock. Reach out through the channel that suits you — we respond to account and payment queries as a priority, including issues involving DANA, OVO, and GoPay transfers.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, your account data, payment rules, and how to get something changed or disputed.

We post updates directly on this page with a revised date. Continuing to use your account after a change is posted means you accept the updated terms. For significant changes, we may also send a notification to your registered contact.

Contact support with your transaction reference number and the amount in question. We will investigate with the relevant payment provider and respond within a reasonable period. Do not raise a chargeback with your e-wallet before contacting us first.

Yes. Send a data request through our support email with your registered account details. We will compile and share the relevant account and transaction data in line with applicable local data rules.

You confirm that you meet the eligibility requirements in your region, that the information you provide is accurate, and that you are the sole user of your account. Sharing account access with another person is a breach of these terms.

Submit a closure request via live chat or email. We will process it and confirm once done. Some transaction records may be retained for the period required by applicable law even after closure.

Access and eligibility depend on local law and are available only where local law permits. The governing law applicable to your account is determined by your region of access and the jurisdiction conditions stated at registration.

What You Agree To When You Use arena121

How We Protect Your Account and Data

Reach Us About These Terms

Common Questions About These Terms

01 Do these terms change, and how will I know?

02 What happens if I dispute a DANA or OVO transaction?

03 Can I request a copy of the data arena121 holds on me?

04 What are my obligations when I open an account?

05 How do I close my account or request data deletion?

06 Which law governs these terms?

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